Questions Answers
1. How long will it take to build my board?
Depending on our workload, this fluctuates between 4-6 weeks. Generally, custom colours do not increase this timescale.
2. What do you need to know in order to plan my board?
Please supply us with a detailed list (include dimensions if you have any unusual or rare pedals), a picture of your current set-up and finally, some indication of which pedals need to be on top, at the front or inside the board.
3. If I supply my pedals, can you make a complete build for me with cables and power etc.?
Yes, as long as you are in the EU zone (European Union), non-EU countries require such a mountain of paperwork, insurance and proof of ownership (of pedals) that, from experience, it’s just not cost-effective for either of us...sorry!
4. What about Velcro?
As standard, all of our boards are supplied with (high quality) Velcro on the decks (loop) and also enough for your pedals (hook). However, if you want to fit your own brand, ie. 3M then just let us know in the NOTES box during purchase, and we’ll supply the board “naked”.
5. What about Lights?
Depending on the size of the board, you will receive 1 or 2 rechargeable (via USB) LED flexible lamps.
6. Can I have a different length or width of board to those shown on the website?
Sorry, but the answer is no, as the cost of redesigning and procuring components would be prohibitive. We can, however, plan and re-profile the decks to suit your configuration.
7. How do I order a custom paint colour?
Choose a RAL colour from the colour charts in the thumbnails under each board description and add this to the NOTES box during purchase.
8. How do I order a custom aluminium colour?
You can order the powder-coating colour in the webshop when purchasing the Lid.
9. Do I need a Lid?
No, you don’t. A GigBag is sufficient to keep your pedals clean and protected during transit. However, you can fit a Lid yourself in the future if you decide that you want to take the level of protection higher (they can be used together). If you’re transporting your board in a truck or the hold of a plane, then we recommend that you use a Flight case (available on the website).
10. My country is not listed as a shipping destination in the webshop?
Don’t worry; it’s nothing personal we just haven’t added your country to the web shop, just let us know via the CONTACT page, and we’ll make sure that you are included.
11. How can I use MIDI with my board?
You can run MIDI through the TRS sockets in the Connector Box using a MIDI>TRS cable. Alternatively, we can install a Socket Plate into your board (as well as a Con Box) that can contain dedicated MIDI sockets and / or USB, XLR and external power sockets (up to three in one Socket Plate). For much more information about connections, please take a look at our IN/OUT page, where you will find many examples of multiple amps, wet/dry setups etc.
